Organizational Chart Of A Resort And Their Duties And Responsibilities
Front Office Manager
The Front Office Manager is responsible for managing the day-to-day operations of the front desk, reservations, and guest services. They oversee the work of the Front Desk Supervisor, Reservations Supervisor, and Guest Services Supervisor. They are also responsible for ensuring guest satisfaction and resolving any guest issues that arise.
Front Desk Supervisor
The Front Desk Supervisor is responsible for supervising the front desk staff, ensuring that they are providing excellent customer service, and handling any issues that arise. They are also responsible for training new front desk employees and ensuring that they have the necessary skills and knowledge to perform their job duties.
Reservations Supervisor
The Reservations Supervisor is responsible for managing the reservation system and ensuring that all reservations are processed accurately and in a timely manner. They also work closely with the Front Office Manager to ensure that room availability is maximized and that the hotel is able to generate revenue from room sales.
Guest Services Supervisor
The Guest Services Supervisor is responsible for managing the guest services staff, including the bellhops, concierge, and valet. They ensure that all guests are greeted and assisted in a friendly and professional manner, and they handle any guest issues that arise. They also work closely with the Front Office Manager to ensure that guest satisfaction is maintained at all times.
Housekeeping Manager
The Housekeeping Manager is responsible for managing the housekeeping staff, ensuring that all guest rooms and public areas are cleaned and maintained to the highest standards. They work closely with the Front Office Manager to ensure that room availability is maximized and that the hotel is able to generate revenue from room sales. They also handle any guest issues related to housekeeping.
Food and Beverage Manager
The Food and Beverage Manager is responsible for managing the food and beverage operations of the resort, including the restaurants, bars, and room service. They work closely with the Executive Chef to ensure that all food and beverage offerings are of the highest quality and that guests are satisfied with the dining experience. They also handle any guest issues related to food and beverage.
Executive Chef
The Executive Chef is responsible for overseeing the culinary operations of the resort, including menu planning, food preparation, and kitchen staff management. They ensure that all food offerings are of the highest quality and that guests are satisfied with the dining experience. They also work closely with the Food and Beverage Manager to ensure that the culinary offerings align with the overall resort concept and brand.
Sales and Marketing Manager
The Sales and Marketing Manager is responsible for promoting the resort and generating revenue through sales and marketing efforts. They work closely with the Front Office Manager, Reservations Supervisor, and Food and Beverage Manager to ensure that room sales, restaurant bookings, and other revenue-generating activities are maximized. They also handle any guest issues related to sales and marketing.
Human Resources Manager
The Human Resources Manager is responsible for managing the human resources function of the resort, including recruitment, training, and employee relations. They work closely with all department managers to ensure that the resort has the necessary staffing levels and that all employees are trained to perform their job duties effectively. They also handle any employee issues that arise.
Engineering Manager
The Engineering Manager is responsible for managing the maintenance and repair of the resort's physical plant and equipment. They ensure that all guest rooms and public areas are maintained to the highest standards and that all equipment is in good working order. They also handle any guest issues related to maintenance and repair.
Security Manager
The Security Manager is responsible for ensuring the safety and security of the resort's guests and employees. They work closely with the Human Resources Manager to ensure that all employees are trained in emergency procedures and that all security systems are functioning properly. They also handle any guest issues related to safety and security.
Conclusion
In conclusion, the organizational chart of a resort is a complex structure that involves many departments and positions. Each of these positions has its own set of duties and responsibilities that are essential to the smooth operation of the resort. By working together and communicating effectively, the resort can provide an excellent guest experience and generate revenue for the business.
