Organizational Chart Of Front Office Department In Medium Hotel
Every hotel has a front office department which is responsible for providing excellent customer service to guests. This department is the face of the hotel and creates a first impression on guests. The organizational chart of the front office department in a medium hotel is a hierarchical structure that outlines the roles and responsibilities of every employee in the department. Let's take a look at the organizational chart to understand the hierarchy and roles of employees better.
General Manager
The general manager is the head of the hotel and oversees all operations. He/she is responsible for the overall performance of the hotel and ensures that every department is functioning smoothly. The general manager also sets the budget for the front office department and ensures that it is adhered to. He/she also sets policies and procedures for the department.
Front Office Manager
The front office manager reports to the general manager and is responsible for managing the front office department. He/she supervises the work of front office staff and ensures that they provide excellent customer service to guests. The front office manager also trains new employees and ensures that they are familiar with the hotel's policies and procedures. He/she also prepares work schedules for employees.
Assistant Front Office Manager
The assistant front office manager reports to the front office manager and assists in managing the front office department. He/she is responsible for supervising the work of front office staff and ensuring that they provide excellent customer service to guests. The assistant front office manager also prepares work schedules for employees and trains new employees.
Front Desk Supervisor
The front desk supervisor reports to the assistant front office manager and is responsible for supervising the work of front desk agents. He/she ensures that front desk agents provide excellent customer service to guests and handles guest complaints. The front desk supervisor also prepares work schedules for front desk agents and trains new employees.
Front Desk Agent
The front desk agent is the first point of contact for guests and is responsible for providing excellent customer service. He/she greets guests, checks them in, and handles their requests. The front desk agent also answers phone calls and makes reservations for guests. He/she also handles guest complaints and ensures that they are resolved promptly.
Bellhop
The bellhop is responsible for assisting guests with their luggage and showing them to their rooms. He/she also provides information about the hotel and its amenities. The bellhop also performs other duties as assigned by the front office manager.
Concierge
The concierge is responsible for providing guests with information about the local area and making arrangements for them. He/she makes restaurant reservations, books tours, and arranges transportation for guests. The concierge also handles guest complaints and ensures that they are resolved promptly.
Housekeeping
The housekeeping department is responsible for ensuring that guest rooms are clean and comfortable. They clean guest rooms, change bed linens, and provide fresh towels. The housekeeping department also ensures that public areas of the hotel are clean and tidy.
Engineering
The engineering department is responsible for maintaining the hotel's infrastructure and equipment. They repair and maintain electrical systems, plumbing, and HVAC systems. The engineering department also ensures that the hotel is compliant with safety regulations.
Conclusion
The organizational chart of the front office department in a medium hotel shows the hierarchy and roles of employees. Every employee in the department plays an important role in providing excellent customer service to guests. The front office department is the face of the hotel and creates a first impression on guests. Therefore, it is essential that every employee in the department is well-trained and provides excellent customer service.
