Which Of The Following Completes The Cause And Effect Chart
When it comes to comprehending cause and effect charts, it is important to understand that they are used to illustrate the relationship between a given event and the outcomes that follow. In order to complete a cause and effect chart, it is necessary to identify and understand the cause and the effect. In this article, we will explore the various elements of a cause and effect chart and provide you with tips on how to complete one effectively.
What is a Cause and Effect Chart?
A cause and effect chart, also known as a fishbone diagram or Ishikawa diagram, is a visual tool used to illustrate the relationship between an event or problem and its possible causes. The chart is named after its creator, Kaoru Ishikawa, a Japanese engineer.
What are the Elements of a Cause and Effect Chart?
A cause and effect chart consists of several elements:
- The problem or event being investigated, which is written at the head of the chart
- The main branches of the chart, which represent the major categories of causes that could be responsible for the problem or event
- The sub-branches, which represent the specific causes within each category
- The final branches, which represent the effects or outcomes of the problem or event
How to Complete a Cause and Effect Chart?
Completing a cause and effect chart involves several steps:
- Identify the problem or event that you want to investigate and write it at the head of the chart.
- Identify the major categories of causes that could be responsible for the problem or event and write them as the main branches of the chart.
- Identify the specific causes within each category and write them as sub-branches of the chart.
- Identify the effects or outcomes of the problem or event and write them as the final branches of the chart.
- Connect the causes to the effects using lines or arrows to illustrate the relationship between them.
Examples of Completed Cause and Effect Charts
Here are some examples of completed cause and effect charts:
- Problem: High employee turnover rate
- Major Categories of Causes: Poor management, lack of employee engagement, low pay
- Specific Causes: Bad communication, lack of training, no career growth opportunities, inadequate benefits package
- Effects: Decreased productivity, increased training costs, loss of knowledge and experience
- Problem: Poor customer service
- Major Categories of Causes: Inadequate training, lack of employee empowerment, poor management
- Specific Causes: Insufficient product knowledge, inadequate communication skills, lack of authority to make decisions, micromanagement
- Effects: Loss of customer loyalty, negative online reviews, decreased sales
Conclusion
Completing a cause and effect chart can help you identify the root causes of a problem or event and develop effective solutions. By following the steps outlined in this article, you can create a comprehensive cause and effect chart for any issue you encounter. Remember to identify the problem, major categories of causes, specific causes, and effects to create a complete chart.